BCAX LabsClinical anaplastology · Buffalo, NY

For nurses

For nurses and care teams

When a patient needs prosthetic care and the path isn't clear, you can reach us directly.

Why this page exists

Many of our patients first reached us because a nurse, therapist or navigator advocated for them. You often see the gaps first: a patient waiting with no clear next step, or a facility without an anaplastologist. This page is for you.

When to reach out

Signs a patient may benefit

After surgeryFacial, ear, nose or eye tissue removed for cancer, with reconstruction not giving the result the patient hoped for
After trauma or burnsFacial injury, eye loss, finger or partial hand loss
Somatic careBreast prostheses after mastectomy, finger and partial hand prostheses
Waiting with no planA patient who needs prosthetic care but has no referral, provider or timeline
Congenital differencesMicrotia, ocular conditions and limb differences in children and adults
An aging prosthesisA prosthesis that is worn, discolored or no longer stays on well

How to connect a patient

Four simple steps

  1. Call us

    Call 855-699-3222 to talk through the situation. Please don't send patient details by email or through the website; we'll set up a secure channel when it's needed.

  2. Share our starting point

    Patients can complete Find your starting point, a short, private questionnaire that helps us give them a tailored experience when they call.

  3. We coordinate with the physician

    Care begins with an order from the patient's physician. We coordinate with you and the physician's office to ensure we receive the necessary documents, records and imaging.

  4. We keep the team informed

    With the patient's permission, we keep their care team updated from consultation through delivery and follow-up.

Resources to share

For patients

Patient Education

Plain-language guides and illustrations on each type of prosthesis, how it stays on, the process and daily care.

Patient Education

For your team

In-services and training

Staff in-services on what anaplastology offers, when to refer and how prosthetic and surgical care fit together.

For institutions

Next step

Talk with us

Call to discuss a patient, ask a question or request patient materials for your unit.

Call 855-699-3222

Physicians' offices can fax orders and records to 833-918-8222.